Shipping Policy

Estimated Delivery & Shipping Times

We aim to process and deliver orders as efficiently as possible.

Delivery times may vary depending on your destination, carrier operations, customs procedures, public holidays, weather conditions, and other circumstances beyond our reasonable control.

Standard Shipping

• A shipping fee of €3.98 applies to orders under €39.98.

• Free shipping is available on orders of €39.98 or more.

• Orders are typically processed within 2–5 business days.

• After dispatch, delivery usually takes approximately 6–13 business days.

• The total estimated delivery time is approximately 8–18 business days from the date your order is placed.

Business days do not include weekends or public holidays.

Shipping Destinations

We currently ship to selected countries and regions across Europe.

Available shipping destinations will be displayed during checkout.

If your country or region is available for selection at checkout, we are currently able to ship orders to that destination.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully confirmed.

Processing times may be longer during periods of high demand, promotional events, public holidays, or other exceptional circumstances.

Once your order has been dispatched, you will receive a shipping confirmation email.

How Will I Know When My Order Has Shipped?

Once your order has been prepared and shipped, we will send you a shipping confirmation email containing available tracking information.

Please allow approximately 24–48 hours for tracking information to become active in the carrier's system.

Estimated Receiving Time

Estimated Receiving Time = Processing Time + Shipping Time

Processing Time: 2–5 business days
Shipping Time: 6–13 business days
Estimated Total Delivery Time: 8–18 business days

Tracking Your Order

When tracking information is available, it will be included in your shipping confirmation email.

Tracking updates may occasionally take additional time to appear after the parcel has been transferred to the carrier.

Customs, Duties and Taxes

Depending on the destination and fulfillment location, an order may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities.

Where applicable, such charges may be the responsibility of the customer unless otherwise stated during checkout.

For orders delivered within the European Union, applicable taxes will be handled in accordance with relevant European tax and consumer protection requirements.

Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including:

• Severe weather

• Public holidays

• Customs inspections

• Carrier delays

• Strikes

• Transportation disruptions

• High seasonal demand

• Incorrect or incomplete delivery information

Estimated delivery dates are not guaranteed unless explicitly stated otherwise.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete before submitting your order.

If you notice an error, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your parcel appears to be lost, arrives damaged, or you experience another delivery problem, please contact our customer service team as soon as possible.

We will review the situation and assist you with the appropriate next steps.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

Email: kuwanamosa@gmail.com
Phone: +36 72 813 872
Address: Kossuth Lajos utca 1, 1195 Budapest, Hungary