Return Policy
Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the product must generally be in the same condition in which you received it, unworn or unused, with tags attached where applicable, and in its original packaging.
You will also need your receipt or other proof of purchase.
Starting a Return
To request a return, please contact:
Email: kuwanamosa@gmail.com
Approved returns should be sent to:
Kossuth Lajos utca 1
1195 Budapest
Hungary
Please contact us before returning an item.
Items sent back without first requesting a return may not be accepted.
For return-related questions, contact:
Email: kuwanamosa@gmail.com
Phone: +36 72 813 872
Damages and Issues
Please inspect your order when it arrives.
Contact us as soon as possible if your item is damaged, defective, or if you receive the wrong product so that we can review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products may not be eligible for return, including:
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Perishable goods
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Personalized or custom-made products
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Certain personal care products
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Hazardous materials
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Flammable liquids or gases
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Gift cards
Please contact us if you are unsure whether a specific item is eligible for return.
Exchanges
The fastest way to obtain a different item is generally to return the original item.
Once your return has been accepted, you may place a separate order for the replacement product.
European Union 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an eligible distance purchase within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.
This statutory right exists independently of our voluntary 30-day return policy.
Where applicable, products should be returned in accordance with applicable law and our return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed after your refund was approved and you have not received it, please contact: